Tea Tree Gully Sustainable Sewers

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The Tea Tree Gully Sustainable Sewers program is working to transition all properties connected to the Community Wastewater Management System (CWMS) to a modern sewer system delivering a national standard quality of service for its current customers,

Over the past four years, our dedicated project team has worked closely with the City of Tea Tree Gully and local community to gain and share feedback that has guided the planning and prioritisation process. CWMS customers are being connected in stages, with prioritisation based on a range of criteria. This includes proximity of properties to our existing sewer network, community feedback, alignment with upcoming council and development works, and areas with a reported history of blockages and overflows from the existing CWMS infrastructure.

SA Water took ownership of the existing Tea Tree Gully Community Wastewater Management System (CWMS), including management, operation and maintenance from 1 July 2022. Those still on the CWMS can contact 1800 657 337 for all current sewerage and CWMS related service enquiries. All residents connected to CWMS are now SA Water customers for their sewerage services. Accordingly, those connected to the system pay SA Water sewerage rates instead of the previous Council CWMS service charge



Revised project delivery stages are now available from July 2024.

The map below outlines the new staged approach to transition customer connections.



All remaining properties have been re-evaluated and organised into smaller delivery areas within four separate construction zones. Properties will be converted sequentially across these zones to ensure we respond to both construction requirements as well as stakeholder feedback received from Stage 1 of the project, which focused on managing impacts to the wider community and minimising traffic congestion in and around local streets, schools, and businesses.


A new sewer main being constructed in Banksia Park

Crews are currently working across areas in multiple areas Banksia Park and Tea Tree Gully, and with more than 700 properties now converted, we are working towards a revitalised and strategic approach based on direct community feedback.

One of our crucial assets, a wastewater pumping station on Elizabeth Street, is now operational, with a community working group completed to help us build another in nearby Marsha Reserve later this year. As we progress through these stages, multiple crews will continue working across multiple sites each day, ensuring we complete work safely and efficiently and in a way that minimises construction impacts to those nearby.


A completed gravity sewer connection in Tea Tree Gully

We have a dedicated team working with residents and stakeholders to help ensure this project delivers successful outcomes for not only CWMS customers but the wider Tea Tree Gully community. Before we commence works to connect each property, we will meet with property owners at a convenient time to discuss the pipeline routes and the local scope of works. We will continue to keep all CWMS customers informed throughout this project and assist you when the time comes to transition your sewer service from the CWMS to our network. All properties will be reinstated upon completion, with septic tanks decommissioned and filled in.


A completed low pressure sewer system in St Agnes


The Tea Tree Gully Sustainable Sewers program is working to transition all properties connected to the Community Wastewater Management System (CWMS) to a modern sewer system delivering a national standard quality of service for its current customers,

Over the past four years, our dedicated project team has worked closely with the City of Tea Tree Gully and local community to gain and share feedback that has guided the planning and prioritisation process. CWMS customers are being connected in stages, with prioritisation based on a range of criteria. This includes proximity of properties to our existing sewer network, community feedback, alignment with upcoming council and development works, and areas with a reported history of blockages and overflows from the existing CWMS infrastructure.

SA Water took ownership of the existing Tea Tree Gully Community Wastewater Management System (CWMS), including management, operation and maintenance from 1 July 2022. Those still on the CWMS can contact 1800 657 337 for all current sewerage and CWMS related service enquiries. All residents connected to CWMS are now SA Water customers for their sewerage services. Accordingly, those connected to the system pay SA Water sewerage rates instead of the previous Council CWMS service charge



Revised project delivery stages are now available from July 2024.

The map below outlines the new staged approach to transition customer connections.



All remaining properties have been re-evaluated and organised into smaller delivery areas within four separate construction zones. Properties will be converted sequentially across these zones to ensure we respond to both construction requirements as well as stakeholder feedback received from Stage 1 of the project, which focused on managing impacts to the wider community and minimising traffic congestion in and around local streets, schools, and businesses.


A new sewer main being constructed in Banksia Park

Crews are currently working across areas in multiple areas Banksia Park and Tea Tree Gully, and with more than 700 properties now converted, we are working towards a revitalised and strategic approach based on direct community feedback.

One of our crucial assets, a wastewater pumping station on Elizabeth Street, is now operational, with a community working group completed to help us build another in nearby Marsha Reserve later this year. As we progress through these stages, multiple crews will continue working across multiple sites each day, ensuring we complete work safely and efficiently and in a way that minimises construction impacts to those nearby.


A completed gravity sewer connection in Tea Tree Gully

We have a dedicated team working with residents and stakeholders to help ensure this project delivers successful outcomes for not only CWMS customers but the wider Tea Tree Gully community. Before we commence works to connect each property, we will meet with property owners at a convenient time to discuss the pipeline routes and the local scope of works. We will continue to keep all CWMS customers informed throughout this project and assist you when the time comes to transition your sewer service from the CWMS to our network. All properties will be reinstated upon completion, with septic tanks decommissioned and filled in.


A completed low pressure sewer system in St Agnes


  • Your new sewer connection

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    The South Australian Government has committed to securing the future of sewerage services for more than 4,700 residential and business properties currently connected to the City of Tea Tree Gully’s local Community Wastewater Management System (CWMS).

    We have now installed and will manage and operate the wastewater network servicing your property.


    About us
    We are owned by the South Australian Government. Our people work to provide world class water services to more than 1.7 million South Australian customers. We provide safe, clean drinking water, and once this water has been used, we remove the waste and treat it to ensure the best outcomes for your health, and to reduce environmental impact.

    We are a major South Australian organisation, employing more than 1,500 people in a range of industries from engineering to microbiology.

    SA Water has a very long history. As a corporation we have existed since 1994, but our history can be traced back to 1856 – just 20 years after South Australia was settled.


    Billing and charges
    We issue quarterly bills that include your water use, sewerage access charge and any applicable concession.

    The sewerage access charge covers the cost of removal and treatment of sewage and used water from your property. It is based on your property value as determined by the Valuer-General.

    Our 2021-22 sewerage charges are worked out by applying a rate in the dollar to the value of your property. This means the number of cents charged per $1,000 of property value.

    To work out your quarterly sewerage charge, divide your property value by 1000. Then multiply that number by the rate that applies to our Residential (metropolitan) customers, which is $0.20625. To calculate an annual charge, multiply by four. The 2021-22 minimum charge is $294.00 per year, billed at $73.50 per quarter.


    Payment assistance
    We are committed to helping our customers meet their financial obligations and to maintain continued access to water and sewerage services.

    We understand that sometimes it is difficult to meet household expenses and other financial obligations due to economic hardship, temporary financial difficulty or unforeseen life events.

    If you need to discuss an alternative payment arrangement, we encourage you to contact our Credit Management team on 7424 1560 or email creditmanagement@sawater.com.au.


    Electricity rebate
    Pressure sewer pumps are very efficient and only use around $20.00 of electricity each year. We will cover this cost and you will see $5.00 removed from your water bill each quarter.


    The three Ps
    Please remember to take care of our sewers now and into the future by only flushing the three Ps – (toilet) paper, pee and poo. Being mindful that what you flush will protect your pipework, reduce odours and the potential for an overflow, assist us to keep treatment and operational costs down, and help safeguard the environment.


    Benefits of being an SA Water sewer customer
    The benefits of being our customer include:

    • state-wide sewerage pricing, consistent with other SA Water customers across the state, plus a commitment to keep prices as low and stable as possible
    • a reliable service that meets or exceeds all relevant public health and other regulatory requirements
    • ongoing upgrades and maintenance to our network as a part of our standard program
    • a 24/7 customer care response in the event of temporary service impacts
    • access to support in the event you need help managing your bill payments.


    Contacts
    For any faults, service difficulties and emergencies, please call 1300 SA WATER (1300 729 283).


    More information
    Visit sawater.com.au for information on our sewerage services and our Standard Customer Contract.
    For information on the Tea Tree Gully Sustainable Sewers Program, call our Senior Stakeholder Engagement Adviser, Paul Smitheram, on 7424 2489.


Page last updated: 16 Sep 2024, 08:59 AM