Tea Tree Gully Sustainable Sewers

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The Tea Tree Gully Sustainable Sewers program will transition all properties connected to the City of Tea Tree Gully’s local Community Wastewater Management System (CWMS) to a modern sewer system delivering nationally accepted levels of service for its customers.

Over the last nine months, we have worked with the City of Tea Tree Gully and used customer feedback to guide the planning and prioritisation process for our staged approach to transition customers to our sewer network. This has informed how the program can minimise impacts and increase benefits for the community.

CWMS customers will be transitioned in stages, with prioritisation based on a range of criteria including condition assessment of the existing CWMS and community feedback.

Current status

Project delivery stages are now available. The map below outlines the staged approach to transition customers. Stage one of the program includes approximately 400 properties, with construction to commence in late 2021.

Next steps

We will continue to keep you informed through this process and assist you when the time comes to transition your property from the CWMS to our new sewer system. This will involve meeting with you at your property, providing a plan of the pipe route and discussing the scope of works required.

If you would like to be kept informed as we progress, please subscribe to our mailing list. If you would like to discuss the project stages and what this means for you, call our Senior Stakeholder Engagement Adviser on 7424 2489.

The Tea Tree Gully Sustainable Sewers program will transition all properties connected to the City of Tea Tree Gully’s local Community Wastewater Management System (CWMS) to a modern sewer system delivering nationally accepted levels of service for its customers.

Over the last nine months, we have worked with the City of Tea Tree Gully and used customer feedback to guide the planning and prioritisation process for our staged approach to transition customers to our sewer network. This has informed how the program can minimise impacts and increase benefits for the community.

CWMS customers will be transitioned in stages, with prioritisation based on a range of criteria including condition assessment of the existing CWMS and community feedback.

Current status

Project delivery stages are now available. The map below outlines the staged approach to transition customers. Stage one of the program includes approximately 400 properties, with construction to commence in late 2021.

Next steps

We will continue to keep you informed through this process and assist you when the time comes to transition your property from the CWMS to our new sewer system. This will involve meeting with you at your property, providing a plan of the pipe route and discussing the scope of works required.

If you would like to be kept informed as we progress, please subscribe to our mailing list. If you would like to discuss the project stages and what this means for you, call our Senior Stakeholder Engagement Adviser on 7424 2489.

Ask us a question

We are working hard to understand more about the existing Community Wastewater Management System (CWMS) and its customers.  This includes understanding the current condition of the infrastructure, which will enable us to determine the immediate and long term works required.

We would like to hear from you so we can better understand your individual circumstance.

You are invited to join to tell us what's most important to you about this program.

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  • Share on Facebook Share on Twitter Share on Linkedin Email this link

    My enquiry: will there be a charge to changeover to the new system to the property owner for the Tea Tree Gully Sustainable Sewers Program?

    Natasha asked 18 days ago

    Hi Natasha,

    The State Government has committed $65 million during our current regulatory period (2020-24) to transfer customers from the CWMS to our sewer network, ensuring that customers are not required to pay for the cost associated with fixing this issue.

    Detailed costings for later stages beyond 2024 are being developed and will be informed by learnings in earlier stages of this complex project.

    If you have any further questions or would like to discuss further, please call me on 7424 2489.

    Thanks

    Paul Smitheram
    Senior Stakeholder Engagement Adviser

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    We are in the stage 3 group. We are concerned that at this time there is no plan to financially transition us off the TTG CWMS. Under ESCOSA regulations the shrinking pool of residents will need to pay for the system until transitioned. Based on current costings this will be impossible for the individual rate payer to absorb. What plans are being discussed to mitigate this situation please. Than you

    Vicki asked about 1 month ago

    Hi Vicki,
    Thanks for your question.
    The State Government has directed SA Water to work towards transitioning all CWMS customers, including those in stage three. We understand the City of Tea Tree Gully Council have a range of options to manage the cost of operating the CWMS and minimise the impacts to customers in the interim.

    If you have any further questions, please give me a call on 7424 2489.

    Regards
    Paul Smitheram
    (Senior Stakeholder Engagement Adviser)

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    I thought there was no cost to residents. Last week I saw something saying there was discussion at the council working out the cost to residents to help pay for the transition. Also, after works have been done on our properties, will there be compensation or work done to replace items for the destruction of our property? Paths, walls, driveways etc.

    John Williams asked about 1 month ago

    Hi John,

    The State Government has committed $65 million during our current regulatory period (2020-24) to transfer customers from the CWMS to our sewer network, ensuring that customers are not required to pay for the cost associated with fixing this issue.

    Detailed costings for later stages beyond 2024 are being developed and will be informed by learnings in earlier stages of this complex project.

    Before we commence on your property, we will meet with you and provide a plan of the pipe route and discuss the scope of works required, including how we will reinstate the work area as close as practicable to previous condition, after installing our infrastructure.

    If you have any further questions or would like to discuss further, please call me on 7424 2489.

    Thanks

    Paul Smitheram
    Senior Stakeholder Engagement Adviser

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    The on property pressure sewer units - who will own these when installed (SA Water or the property owner) and cover the replacement costs into the future when they are worn out and need replacement. I believe that these will also have an ongoing power cost will the property owner be reimbursed for this cost - as it states that clients will be transferred onto SA Water at no cost to the resident.

    sherrywatts asked 2 months ago

    Hi Sherry,

    Thanks for your questions around the on-property pressure sewer option. In line with the government commitment that customers will not bear the cost of connecting to SA Water, we intend to install, own and maintain both pressure sewer and gravity sewer infrastructure and cover the costs associated with these options. This includes covering the cost of electricity consumed by pumps operating the pressure systems.

    If you would like to discuss further, please contact me on 7424 2489.

    Thanks

    Paul Smitheram
    Stakeholder Engagement Adviser

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    From most questions asked i dont see many answers apart from the "We will work with you as the program progresses to understand your individual circumstance" When will we receive answers to what and how my property will be affected.

    Neil Bailey asked about 2 months ago

    Hi Neil,

    Thanks for touching base. When we get closer to commencing works on your property, we will meet with you to understand your property layout, develop a plan of the pipe route and discuss the scope of works required, including how we will reinstate the work area as close as practicable to previous condition, after installing our infrastructure.

     If you wanted some further understanding on where your property sits in our program stages, please call me on 7424 2489. 

    Regards
    Paul Smitheram
    Stakeholder Engagement Adviser

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    Hi, I was about to have a new concrete driveway done. My septic tank is located in my backyard, and my driveway slopes down to the road so I am now concerned that the driveway will need to be cut into for new pipework to be run form near where my septic tank is. All new pipework has been recently done to the septic tank. Can you advise if I should put a pause to the driveway. Thank you

    Davey asked 2 months ago

    Hi Davey,

    Thanks for touching base.

    If you could send me your address via paul.smitheram@sawater.com.au and I can provide you with an indication of where your property falls within our delivery stages. Or please give me a call on 7424 2489. 

    Regards
    Paul Smitheram
    Stakeholder Engagement Adviser


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    When is redwood park being done as m tank is stuffed

    Moseley asked 2 months ago

    Hi Moseley,

    Thanks for touching base. The project delivery stages are now available. Please refer to our map on the page which outlines the staged approach to transition customers.

    If you have any further questions please give me a call on 7424 2489.

    Regards
    Paul Smitheram
    Stakeholder Engagement Adviser


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    Hi - I’m seeing reports that there’s now a 6 year timeline? Where is the media getting that information from? Why haven’t affected residents got it?

    Matt asked 3 months ago

    Hi Matt,
    Thanks for your query. Project delivery stages are now available. Please refer to our map on the page which outlines the staged approach to transition customers.
    If you have any further questions please give me a call on 7424 2489.

    Thanks

     Paul Smitheram
    Stakeholder Engagement Adviser

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    Will the sewer drains be confined to the easements where they are supposed to be, instead of the extensive amount of pipes that come from neighbours and bisect yards? I'm one of possibly many that have drains through the centre of the rear yard, fed from multiple other residences, which blocks up annually, and is nowhere near any easement. Who has the right of use of the existing easements? I would expect it to be the Council. Is there a plan for all affected Certificates of Title have the easement reallocated to SA Water?

    DJ asked 3 months ago

    Hi DJ,

    Thanks for your questions about existing CWMS easements on properties.

    We will work with you as the program progresses to understand your individual circumstance and what's involved to connect you to our network, so we can manage the impacts to you and your property. The requirement for SA Water easements on individual properties will be assessed as the program progresses. Our preference is to locate sewer main pipes in roads, however, where there is a need to run pipes through private properties, they will be located in easements.

    Thanks for taking the time to write to us. Please contact me on 7424 2489 if you have any further questions. 

    Regards

    Paul Smitheram
    Stakeholder Engagement Advisor

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    When will receive a map with which areas are in which stages!

    Tara-Lee asked 3 months ago

    Hi Tara-Lee,

    Thanks for touching base. This information will be released very shortly. Please keep a look out on this site and in your letter box for our map and further information on our staged approach to transition customers to our sewer network. 

    Alternatively, please feel free to give me a call on 7424 2489.

    Regards

    Paul Smitheram

    (Stakeholder Engagement Advisor)