Tea Tree Gully Sustainable Sewers

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The Tea Tree Gully Sustainable Sewers program is working to transition all properties connected to the Community Wastewater Management System (CWMS) to a modern sewer system delivering a national standard quality of service for its current customers,

Over the past four years, our dedicated project team has worked closely with the City of Tea Tree Gully and local community to gain and share feedback that has guided the planning and prioritisation process. CWMS customers are being connected in stages, with prioritisation based on a range of criteria. This includes proximity of properties to our existing sewer network, community feedback, alignment with upcoming council and development works, and areas with a reported history of blockages and overflows from the existing CWMS infrastructure.

SA Water took ownership of the existing Tea Tree Gully Community Wastewater Management System (CWMS), including management, operation and maintenance from 1 July 2022. Those still on the CWMS can contact 1800 657 337 for all current sewerage and CWMS related service enquiries. All residents connected to CWMS are now SA Water customers for their sewerage services. Accordingly, those connected to the system pay SA Water sewerage rates instead of the previous Council CWMS service charge



Revised project delivery stages are now available from July 2024.

The map below outlines the new staged approach to transition customer connections.



All remaining properties have been re-evaluated and organised into smaller delivery areas within four separate construction zones. Properties will be converted sequentially across these zones to ensure we respond to both construction requirements as well as stakeholder feedback received from Stage 1 of the project, which focused on managing impacts to the wider community and minimising traffic congestion in and around local streets, schools, and businesses.


A new sewer main being constructed in Banksia Park

Crews are currently working across areas in multiple areas Banksia Park and Tea Tree Gully, and with more than 700 properties now converted, we are working towards a revitalised and strategic approach based on direct community feedback.

One of our crucial assets, a wastewater pumping station on Elizabeth Street, is now operational, with a community working group completed to help us build another in nearby Marsha Reserve later this year. As we progress through these stages, multiple crews will continue working across multiple sites each day, ensuring we complete work safely and efficiently and in a way that minimises construction impacts to those nearby.


A completed gravity sewer connection in Tea Tree Gully

We have a dedicated team working with residents and stakeholders to help ensure this project delivers successful outcomes for not only CWMS customers but the wider Tea Tree Gully community. Before we commence works to connect each property, we will meet with property owners at a convenient time to discuss the pipeline routes and the local scope of works. We will continue to keep all CWMS customers informed throughout this project and assist you when the time comes to transition your sewer service from the CWMS to our network. All properties will be reinstated upon completion, with septic tanks decommissioned and filled in.


A completed low pressure sewer system in St Agnes


The Tea Tree Gully Sustainable Sewers program is working to transition all properties connected to the Community Wastewater Management System (CWMS) to a modern sewer system delivering a national standard quality of service for its current customers,

Over the past four years, our dedicated project team has worked closely with the City of Tea Tree Gully and local community to gain and share feedback that has guided the planning and prioritisation process. CWMS customers are being connected in stages, with prioritisation based on a range of criteria. This includes proximity of properties to our existing sewer network, community feedback, alignment with upcoming council and development works, and areas with a reported history of blockages and overflows from the existing CWMS infrastructure.

SA Water took ownership of the existing Tea Tree Gully Community Wastewater Management System (CWMS), including management, operation and maintenance from 1 July 2022. Those still on the CWMS can contact 1800 657 337 for all current sewerage and CWMS related service enquiries. All residents connected to CWMS are now SA Water customers for their sewerage services. Accordingly, those connected to the system pay SA Water sewerage rates instead of the previous Council CWMS service charge



Revised project delivery stages are now available from July 2024.

The map below outlines the new staged approach to transition customer connections.



All remaining properties have been re-evaluated and organised into smaller delivery areas within four separate construction zones. Properties will be converted sequentially across these zones to ensure we respond to both construction requirements as well as stakeholder feedback received from Stage 1 of the project, which focused on managing impacts to the wider community and minimising traffic congestion in and around local streets, schools, and businesses.


A new sewer main being constructed in Banksia Park

Crews are currently working across areas in multiple areas Banksia Park and Tea Tree Gully, and with more than 700 properties now converted, we are working towards a revitalised and strategic approach based on direct community feedback.

One of our crucial assets, a wastewater pumping station on Elizabeth Street, is now operational, with a community working group completed to help us build another in nearby Marsha Reserve later this year. As we progress through these stages, multiple crews will continue working across multiple sites each day, ensuring we complete work safely and efficiently and in a way that minimises construction impacts to those nearby.


A completed gravity sewer connection in Tea Tree Gully

We have a dedicated team working with residents and stakeholders to help ensure this project delivers successful outcomes for not only CWMS customers but the wider Tea Tree Gully community. Before we commence works to connect each property, we will meet with property owners at a convenient time to discuss the pipeline routes and the local scope of works. We will continue to keep all CWMS customers informed throughout this project and assist you when the time comes to transition your sewer service from the CWMS to our network. All properties will be reinstated upon completion, with septic tanks decommissioned and filled in.


A completed low pressure sewer system in St Agnes


CLOSED: This discussion has concluded. If you have any further questions, please email ttgsewersupport@sawater.com.au

We are working hard to understand more about the existing Community Wastewater Management System (CWMS) and its customers.  This includes understanding the current condition of the infrastructure, which will enable us to determine the immediate and long term works required.

We would like to hear from you so we can better understand your individual circumstance.

You are invited to join to tell us what's most important to you about this program.

  • Share I live on Sandford Street Tea Tree Gully when do you think my street will get done on Facebook Share I live on Sandford Street Tea Tree Gully when do you think my street will get done on Twitter Share I live on Sandford Street Tea Tree Gully when do you think my street will get done on Linkedin Email I live on Sandford Street Tea Tree Gully when do you think my street will get done link

    I live on Sandford Street Tea Tree Gully when do you think my street will get done

    Mr Crowsley asked 9 months ago

    Hello!


    Sandford St, TTG falls into our Browning Inner delivery area, which we currently plan to start in the second half of 2025.

    Our team will contact you in the weeks prior to organise a site meeting to review your property and agree on our construction methodology. These works will continue through into 2026 while we work across adjoining streets to convert everyone currently serviced by the CWMS in your immediate neighbourhood.


    Thanks,

    Ellie

  • Share Hi Team, I am willing to purchase property address; 2 Tanya Street Surrey Downs. Real Estate agent informed me that the sewage tank currently located in the house will be removed and the lines will be connected to a new sewage system in the next year. Just wondering whether this information is correct and when this project will be taken place. Appreciate your response in this regard Thank you Kind regards Lalantha on Facebook Share Hi Team, I am willing to purchase property address; 2 Tanya Street Surrey Downs. Real Estate agent informed me that the sewage tank currently located in the house will be removed and the lines will be connected to a new sewage system in the next year. Just wondering whether this information is correct and when this project will be taken place. Appreciate your response in this regard Thank you Kind regards Lalantha on Twitter Share Hi Team, I am willing to purchase property address; 2 Tanya Street Surrey Downs. Real Estate agent informed me that the sewage tank currently located in the house will be removed and the lines will be connected to a new sewage system in the next year. Just wondering whether this information is correct and when this project will be taken place. Appreciate your response in this regard Thank you Kind regards Lalantha on Linkedin Email Hi Team, I am willing to purchase property address; 2 Tanya Street Surrey Downs. Real Estate agent informed me that the sewage tank currently located in the house will be removed and the lines will be connected to a new sewage system in the next year. Just wondering whether this information is correct and when this project will be taken place. Appreciate your response in this regard Thank you Kind regards Lalantha link

    Hi Team, I am willing to purchase property address; 2 Tanya Street Surrey Downs. Real Estate agent informed me that the sewage tank currently located in the house will be removed and the lines will be connected to a new sewage system in the next year. Just wondering whether this information is correct and when this project will be taken place. Appreciate your response in this regard Thank you Kind regards Lalantha

    Lalantha Gamage asked 9 months ago

    Hi Lalantha

    This property falls into our Tanya delivery area and work for this zone is currently scheduled to begin in September 2024. We won't remove the septic tank, however it will be decommissioned and filled in once we connect you to our new sewerage network.

    Kind regards,

    Ellie

  • Share Hello, who pays for the pump and tank on my property being lower than street level on Facebook Share Hello, who pays for the pump and tank on my property being lower than street level on Twitter Share Hello, who pays for the pump and tank on my property being lower than street level on Linkedin Email Hello, who pays for the pump and tank on my property being lower than street level link

    Hello, who pays for the pump and tank on my property being lower than street level

    Jens asked over 1 year ago

    Hi Jens, 

    In line with the State Government commitment that customers will not bear the cost of connecting to SA Water, we will install, own, and maintain pressure sewer infrastructure and cover the associated costs. 

    Before the works commence, we will meet with you to agree on a plan for the new pipe route and the scope of works required, including how we will reinstate the area, returning its close as practicable to its original condition.

    If you have any other questions, please give me a call on 0403 085 993 or email ttgsewersupport@sawater.com.au 

    Thanks

    Winnie Nguyen
    Stakeholder Engagement Coordinator

  • Share What happens to old septic tank and pipe network once everyone is connected on Facebook Share What happens to old septic tank and pipe network once everyone is connected on Twitter Share What happens to old septic tank and pipe network once everyone is connected on Linkedin Email What happens to old septic tank and pipe network once everyone is connected link

    What happens to old septic tank and pipe network once everyone is connected

    Ro asked over 1 year ago

    Dear Ro

    Thank you for your question. 

    As part of this work, we will decommission your septic tank by pumping it out, disinfecting and backfilling with clean fill, as per the SA Health On-Site Wastewater Systems Code. Your tail pipe that connects from your septic tank to the Council Community Wastewater Management System (CWMS) main will also be capped as part of this decommissioning process. Capping will disconnect your property from the CWMS main and will prevent wastewater from the CWMS main entering your property.

    We will decommission all disused CWMS infrastructure as part of the program, and this is likely to occur after everyone is connected to our sewer network. Residents will be informed on the timing of this process.

    Please don't hesitate to contact us if you have any other questions via ttgsewersupport@sawater.com.au

    Regards

    Winnie Nguyen
    Stakeholder Engagement Coordinator

  • Share Will SA Water be removing the old common effluent tank with the roll out of mains sewer? on Facebook Share Will SA Water be removing the old common effluent tank with the roll out of mains sewer? on Twitter Share Will SA Water be removing the old common effluent tank with the roll out of mains sewer? on Linkedin Email Will SA Water be removing the old common effluent tank with the roll out of mains sewer? link

    Will SA Water be removing the old common effluent tank with the roll out of mains sewer?

    Not sure asked over 1 year ago

    Hello, 

    Thank you for reaching out. 

    As part of the works, SA Water will not be removing the septic tank. Instead, we will decommission your septic tank by pumping it out, disinfecting and backfilling with clean fill, as per the SA Health On-Site Wastewater Systems Code. The old tank will remain and become part of the ground. 

    Additionally, your tail pipe that connects from your septic tank to the Council Community Wastewater Management System (CWMS) main will also be capped as part of this decommissioning process. Capping will disconnect your property from the CWMS main and will prevent wastewater from the CWMS main entering your property. 

    I hope this helps answer your question. Please don't hesitate to contact us if you have any other questions. 

    Regards

    Winnie Nguyen
    Stakeholder Engagement Coordinator

  • Share I just wanted to check when my street and property will be done as they are right by my Street now. It's 1 Bowen Road Tea Tree Gully on Facebook Share I just wanted to check when my street and property will be done as they are right by my Street now. It's 1 Bowen Road Tea Tree Gully on Twitter Share I just wanted to check when my street and property will be done as they are right by my Street now. It's 1 Bowen Road Tea Tree Gully on Linkedin Email I just wanted to check when my street and property will be done as they are right by my Street now. It's 1 Bowen Road Tea Tree Gully link

    I just wanted to check when my street and property will be done as they are right by my Street now. It's 1 Bowen Road Tea Tree Gully

    Olivia asked over 1 year ago

    Hi Olivia 

    Thanks for reaching out. 

    Our crew is currently laying the new sewer main in Bowen Rd between Lewis Avenue and Perserverance Avenue. 

    The part of Bowen Rd where your property is situated will necessitate underground drilling to connect the new sewer main on Bowen Rd to Whiting Road. We have scheduled these works to take place within the next few weeks. Rest assured, we will send you a formal notification via mail prior to the commencement of these works to keep you informed and prepared.

    Once the sewerage mains along your street are completed, we will proceed with on-property works. This phase will include the installation of sewerage infrastructure, including pipe work and, in some cases, pressure sewer equipment within your property's boundary, connecting to\ our sewerage mains network. These on-property works are expected to commence around March 2024.

    Our team will reach out to you soon to coordinate a meeting at your property. During this meeting, we will discuss the detailed scope of the required works and address any questions or concerns you may have. We understand the significance of these improvements and are committed to ensuring the process is as smooth with minimal impact as possible.

    If you have any questions or require further information at any time, please do not hesitate to contact us.

    Regards

    Winnie Nguyen
    Stakeholder Engagement Coordinator 

  • Share How many homes are connected to the CWMS on Facebook Share How many homes are connected to the CWMS on Twitter Share How many homes are connected to the CWMS on Linkedin Email How many homes are connected to the CWMS link

    How many homes are connected to the CWMS

    Kerry mckeen asked almost 3 years ago

    Hi Kerry,
    Thanks for your query. Over 4700 properties are connected to the CWMS. However, more than 100 households are now connected to our sewer network.

    If you have any further questions, please give me a call on 7424 2489.

    Thanks
    Paul Smitheram
    (Senior Stakeholder Engagement Adviser)

  • Share Who will pay for the electricity to run the pump and who will pay to replace the pump if it breaks? on Facebook Share Who will pay for the electricity to run the pump and who will pay to replace the pump if it breaks? on Twitter Share Who will pay for the electricity to run the pump and who will pay to replace the pump if it breaks? on Linkedin Email Who will pay for the electricity to run the pump and who will pay to replace the pump if it breaks? link

    Who will pay for the electricity to run the pump and who will pay to replace the pump if it breaks?

    Jeff Lang asked almost 3 years ago

    Hi Jeff,

    Thanks for touching base.

    In line with the State Government commitment that customers will not bear the cost of connecting to SA Water, we will install, own, and maintain pressure sewer infrastructure and cover the associated costs. 

    This includes covering the cost of electricity consumed by pumps operating pressure sewer systems. The pumps are very efficient and only use around $20.00 of electricity each year. We will cover this cost and you will see $5.00 removed from your water bill each quarter.

    If you would like to discuss, please give me a call on 7424 2489.

    Thanks
    Paul Smitheram
    Senior Stakeholder Engagement Adviser

  • Share Hi Paul, do you cover the cost of removing the existing septic tank? on Facebook Share Hi Paul, do you cover the cost of removing the existing septic tank? on Twitter Share Hi Paul, do you cover the cost of removing the existing septic tank? on Linkedin Email Hi Paul, do you cover the cost of removing the existing septic tank? link

    Hi Paul, do you cover the cost of removing the existing septic tank?

    Gary1 asked over 3 years ago

    Hi Gary,

    Thanks for touching base.
    As part of the program, we will not be removing septic tanks. We will decommission your septic tank by pumping it out, disinfecting it and backfilling with clean fill. This will be at no cost to the customer.

    If you have any further questions, please give me a call on 7424 2489.

    Regards

    Paul Smitheram
    Senior Stakeholder Engagement Adviser

  • Share Is this still free to all houses. on Facebook Share Is this still free to all houses. on Twitter Share Is this still free to all houses. on Linkedin Email Is this still free to all houses. link

    Is this still free to all houses.

    Ashward asked over 3 years ago

    Hi Ashward,

    Thanks for touching base. 

    Yes, the State Government has committed $65 million during our current regulatory period (2020-24) to transfer customers from the CWMS to our sewer network, ensuring that customers are not required to pay for the cost associated with fixing this issue.

    Detailed costings for later stages beyond 2024 are being developed and will be informed by learnings in earlier stages of this complex project.

    If you have any further questions or would like to discuss further, please call me on 7424 2489.

    Thanks

    Paul Smitheram
    Senior Stakeholder Engagement Adviser

Page last updated: 27 Nov 2024, 04:25 PM