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Consultation has concluded
Would you invest in this? Survey is now closed.
All data and feedback is now being used to help shape Our Plan 2020-24 which is due to be submitted to ESCOSA (Essential Services Commission of South Australia) in October 2019. We will provide results from Phase Four soon now the negotiation process with ESCOSA's Negotiation Committee has concluded.
Every four years, we need to submit a business plan to our regulator, ESCOSA, who then determines the total revenue we can raise from our customers in order to deliver water and sewerage services.
Our Plan 2020-24 will outline how we’ll operate and deliver services for our customers in this four-year period. It is due to ESCOSA later this year.
During Phase Four we tested five initiatives that our customers have told us they value based on previous conversations with the community, including the 2018 What Matters to You survey. The Would you invest in this survey was used to check you’re willing to pay for them if we invest in them from 2020.
The survey, which has now concluded with over 6000 customers taking part, was an important opportunity, because if enough customers support the initiatives proposed, then we will include them in Our Plan 2020-24.
Would you invest in this? Survey is now closed.
All data and feedback is now being used to help shape Our Plan 2020-24 which is due to be submitted to ESCOSA (Essential Services Commission of South Australia) in October 2019. We will provide results from Phase Four soon now the negotiation process with ESCOSA's Negotiation Committee has concluded.
Every four years, we need to submit a business plan to our regulator, ESCOSA, who then determines the total revenue we can raise from our customers in order to deliver water and sewerage services.
Our Plan 2020-24 will outline how we’ll operate and deliver services for our customers in this four-year period. It is due to ESCOSA later this year.
During Phase Four we tested five initiatives that our customers have told us they value based on previous conversations with the community, including the 2018 What Matters to You survey. The Would you invest in this survey was used to check you’re willing to pay for them if we invest in them from 2020.
The survey, which has now concluded with over 6000 customers taking part, was an important opportunity, because if enough customers support the initiatives proposed, then we will include them in Our Plan 2020-24.
Phase four: would you invest in this? - closed has finished this stage
July – December 2017: This exploratory phase identified the services most important to our customers and the service improvements we need to make to improve our performance.
Phase two
Phase four: would you invest in this? - closed has finished this stage
April – June 2018: This phase tested our customers’ priorities and asked What matters to you? regarding our levels of service and discretionary investments. It was an opportunity for customer to have their say to help shape the future of South Australia's water and sewerage services.
Phase three
Phase four: would you invest in this? - closed has finished this stage
July – October 2018: We shared, discussed and deliberated our potential service attributes and standards both internally and together with the Customer Working Group to ensure we have aligned them with our customers' priorities and willingness to pay.
Phase four
Phase four: would you invest in this? - closed has finished this stage
November 2018 - May 2019: We will provide feedback to our stakeholders on
what we have heard from our customers and how we will be using this information in Our Plan 2020. We will then, using a survey, show what we have heard customers want and ask is this right and are you happy for us to invest in this. We will also feedback to our wider customer base and the community about the draft of Our Plan 2020.
Negotiation Phase with ESCOSA (Until end of June 2019)
Phase four: would you invest in this? - closed has finished this stage
Draft Our Plan 2020-24
Phase four: would you invest in this? - closed is currently at this stage
From the end of June 2019 we will be working internally with different business units to draft Our Plan 2020-24 using what we have heard from engaging with our customers. Our Plan 2020-24 is due to be submitted to the Essential Services Commission of South Australia (ESCOSA) in October 2019.
Phase One
this is an upcoming stage for Phase four: would you invest in this? - closed
July – December 2017: This exploratory phase identified the services most important to our customers and the service improvements we need to make to improve our performance.
Phase Two
this is an upcoming stage for Phase four: would you invest in this? - closed
April – June 2018:This phase tested our customers’ priorities and asked What matters to you? regarding our levels of service and discretionary investments. It was an opportunity for customer to have their say to help shape the future of South Australia's water and sewerage services.
Phase Three
this is an upcoming stage for Phase four: would you invest in this? - closed
July – December 2018: We will share, discuss and deliberate our business plans and expenditure proposals together with the Customer Working Group to ensure we have aligned our plans with what our customers' priorities and willingness to pay.
Giveaway winners
Thank you to all who completed the survey. The giveaway winners have now all been contacted and have collected their prizes. They were:
Monopoly
Stephen M, Vanessa K, Anthony C, Sara R, Pauline D
