Phase two: what matters to you?

Phase two ran from April to 1 June 2018. During this phase we ran a number of engagement activities that gave our customers the opportunity to have their say about the services we provide. This feedback will be used in phase three as we start to develop Our Plan 2020-2024.

Phase two engagement activity included:

  • The What matters to you? survey, completed by 5119 customers from across the State.
  • A state-wide roadshow to 11 locations.
  • Opportunities to comment via this website.

A report will be written on the findings from phase two and shared here soon. If you have registered for Water Talks we will send you an email when it is available.

Congratulations to our Water Talks survey winners! You can find out who won by reading our news article about the prize draw.

In preparation for phase three, we will collate a range of information from phase two to share with our Customer Working Group including:

  • Data from the survey and all comments collected across Water Talks
  • Emails we received
  • Comments on social media
  • Phone calls to our Customer Care Centre.

During phase three we will work together with the Customer Working Group as it analyses the data and makes recommendations for Our Plan 2020-2024.

Thank you to everyone who took part and provided feedback during phase two.

Phase two ran from April to 1 June 2018. During this phase we ran a number of engagement activities that gave our customers the opportunity to have their say about the services we provide. This feedback will be used in phase three as we start to develop Our Plan 2020-2024.

Phase two engagement activity included:

  • The What matters to you? survey, completed by 5119 customers from across the State.
  • A state-wide roadshow to 11 locations.
  • Opportunities to comment via this website.

A report will be written on the findings from phase two and shared here soon. If you have registered for Water Talks we will send you an email when it is available.

Congratulations to our Water Talks survey winners! You can find out who won by reading our news article about the prize draw.

In preparation for phase three, we will collate a range of information from phase two to share with our Customer Working Group including:

  • Data from the survey and all comments collected across Water Talks
  • Emails we received
  • Comments on social media
  • Phone calls to our Customer Care Centre.

During phase three we will work together with the Customer Working Group as it analyses the data and makes recommendations for Our Plan 2020-2024.

Thank you to everyone who took part and provided feedback during phase two.

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