Phase two: what matters to you? - closed

Every four years we submit a plan to our economic regulator, the Essential Services Commission of South Australia (ESCOSA). Our Plan 2020-2024 is due to ESCOSA in 2019 and will outline how we’ll operate and deliver services over these four years. ESCOSA will use Our Plan to determine the revenue we can collect from customers via their bills for water and sewerage services during this period.

Our customers are at the heart of everything we do and we are working together with you to develop Our Plan 2020-2024 to ensure we understand the services and outcomes you want us to prioritise.

Phase two ran from April to June 2018 and involved a number of engagement activities that gave our customers the opportunity to have their say about the services we provide. This feedback was used in phase three as we started to develop Our Plan 2020-2024.

Phase two engagement activity included:

• The What matters to you? survey, completed by 5104 customers from across the state
• Community sessions at 11 locations around the state
• Opportunities to comment through Water Talks.

A report will be written on the findings from phase two and shared here soon. Everyone registered with Water Talks will receive an email when the report is available.

Congratulations to our Water Talks survey winners! You can find out who won by reading our news article about the prize draw.

In preparation for phase three, we collated a range of information from phase two to share with our Customer Working Group including:

• data from the survey and all comments collected across Water Talks
• emails we received
• comments on social media
• phone calls to our Customer Care Centre.

During phase three we worked together with the Customer Working Group as it analysed the data and made recommendations for Our Plan 2020-2024. We will also share with them the emerging themes and service standards.

Thank you to everyone who took part and provided feedback during phase two.