Phase three: sharing, discussing and deliberating

Phase three has now concluded

Every four years we submit a plan to our economic regulator, the Essential Services Commission of South Australia (ESCOSA). Our Plan 2020-2024 is due to ESCOSA in 2019 and will outline how we’ll operate and deliver services over these four years. ESCOSA will use Our Plan to determine the revenue we can collect from customers via their bills for water and sewerage services during this period.

Our customers are at the heart of everything we do and we are working together with you to develop Our Plan 2020-2024 to ensure we understand the services and outcomes you want us to prioritise.

Phase three concluded at the end of October 2018. The phase focused on sharing, discussing and deliberating the draft proposals for Our Plan 2020-2024 including potential service standards. The plan is being developed using the feedback received in phases one and two of this engagement process. During phase three we worked together with our Customer Working Group to ensure our plan is aligned to our customers' values and priorities.

We have been talking to customers across South Australia since late 2017 about their future needs and wants regarding water services for 2020-2024.

There is still further consultation to come. You can keep up to date with the progress of Our Plan 2020-24 and join the conversation by registering for Water Talks, look for the blue register button at the top of this page.

Every four years we submit a plan to our economic regulator, the Essential Services Commission of South Australia (ESCOSA). Our Plan 2020-2024 is due to ESCOSA in 2019 and will outline how we’ll operate and deliver services over these four years. ESCOSA will use Our Plan to determine the revenue we can collect from customers via their bills for water and sewerage services during this period.

Our customers are at the heart of everything we do and we are working together with you to develop Our Plan 2020-2024 to ensure we understand the services and outcomes you want us to prioritise.

Phase three concluded at the end of October 2018. The phase focused on sharing, discussing and deliberating the draft proposals for Our Plan 2020-2024 including potential service standards. The plan is being developed using the feedback received in phases one and two of this engagement process. During phase three we worked together with our Customer Working Group to ensure our plan is aligned to our customers' values and priorities.

We have been talking to customers across South Australia since late 2017 about their future needs and wants regarding water services for 2020-2024.

There is still further consultation to come. You can keep up to date with the progress of Our Plan 2020-24 and join the conversation by registering for Water Talks, look for the blue register button at the top of this page.

CLOSED: This discussion has concluded.
  • How do I see the draft 2020-24 document, to be submitted to ECOSA? May I make comments, or is it up to the nominated group? Thanks.

    ianfitz asked 3 months ago

    Hello Ian. Apologies for the slow response to your question. The draft of Our Plan 2020-24 is currently being written using the data we have collected from our customers and the 'what matters to you?' survey. A draft will be available sometime in the early 2019. Please keep checking Water Talks for updates and other and further opportunities to have your say on SA Water projects. If you are signed up to Water Talks we will ensure all members get an email letting them know when the draft is available. Andrew@SAWater