How we engage with our customers
What customer research we undertake
Why we undertake customer research and engagement
How can I report a fault?
You can report minor faults and leaks easily online(External link). If you are experiencing a fault with your water or sewage service, or a water quality issue, please contact us on 1300 SA Water (1300 729 283).
I need to pay my bill, how can I do this?
How can I find out about faults and scheduled works?
You can find out about faults and scheduled works on Faults and Scheduled Works website page(External link).
Can I manage my SA Water account online?
Yes you can. Residential customers can register for mySAWater where you can sign up to receive eBills, and view, pay and manage your account easily anytime, anywhere. Registering is easy through our website(External link).
How can I find out about our reservoir levels?
We update reservoir levels every weekday on our website(External link).