Reliable Water and Sewerage Services

over 1 year ago
CLOSED: This discussion has concluded.

To ensure our services are reliable we’re always investing in our network. Each year, we renew and upgrade our water and sewerage networks, treatment plants, storages and other related infrastructure. Part of this ongoing program is to reduce the impact of main breaks and leaks on our customers and the wider community.

Tell us about your experience with our water and sewerage services.


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  • justfruit4me over 1 year ago
    Have you explored other sources of funding for upgrading & renewing more & more infrastructure year on year? Are users going to continue being charged more & more for using less & less water each year? Are there any plans to end partial or full privatisation of this essential service? Can you give us examples of how treatment plants have been upgraded?
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    • Admin Commented Andrew Coulson over 1 year ago
      Hello Justfruit4me With regards to the first two questions:The maximum revenue SA Water can earn through the prices for water and sewerage services is independently set by the economic regulator the Essential Services Commission of South Australia (ESCOSA)In setting the amount SA Water can recover from customer prices ESCOSA ensure customers are only paying for investments that are both in the best interests of customers and are delivered in an efficient way. SA Water is always looking for new ways to improve the service it offers and to deliver this at the lowest possible cost. and this includes only investing where necessary. d, where possible . Combined water and sewerage bills have reduced, or been capped at CPI, since 2013, with a reduction in annual revenue of $110m when compared with 2012. SA Water will continue to look for way to improve services and reduce prices for customers.Regarding your question about privatisation: SA Water is a Public Corporation established pursuant the South Australian Water Corporation Act 1994 and the Public Corporations Act 1993.It is owned by the Government of South Australia.I will provide a separate answer to your last question soon. Andrew@SAWater
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      • Admin Commented Andrew Coulson over 1 year ago
        Hello Justfruit4meWith regards to upgrades to treatment plants information on all current projects can be found here https://www.sawater.com.au/current-projects. One example of a new waste treatment plant is in Murray Bridge, information here - https://www.sawater.com.au/current-projects/murray-bridge-wastewater-plant-relocation RegardsAndrew@SAWater
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        • justfruit4me over 1 year ago
          The list of current projects & past projects is impressive. I noticed the treatment plant at Morgan offered the best quality drinking water for the second year running. So my question is, what makes one treatment plant better than another? Is it the chemicals & processes you use, which I cannot find any real detail on, or is it due more to the water supply quality, in which case, why can't we source drinking water from further up the Murray, where logically, the quality would be much better?
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          • Admin Commented Andrew Coulson over 1 year ago
            Hi Justfruit4me, further to other answers - Most of our larger water treatment plants were designed and built in the 70s and 80s. We generally select and design treatment processes that are appropriate to the source water quality, which tends to vary quite considerably on the River Murray. Apart from the more innovative membrane plants built in 2007 , the plants treating River Murray water employ conventional treatment processes. A link to our website provides an overview of the treatment processes employed at SA Water https://www.sawater.com.au/community-and-environment/our-water-and-sewerage-systems/water-treatment. By taking our water from further up the River Murray, it is expected that the quality in relative terms will be better. However when we consider the wide variation in source water quality associated with floods and droughts, the differences associated with the upstream location are only minor. There is also likely to be a significant cost from long pipelines and pumping longer distances. Andrew@SAWater
      • justfruit4me over 1 year ago
        Hi Andrew. Thanks for getting back to me. Can you please provide more detail on the full ownership & control of SA Water? Myself & some others believed SA Water to be partially privatised, or perhaps some aspects of admin or customer service or billing are privatised... can you confirm that no part nor aspect of SA Water is privatised? Is it guaranteed in legislation that an Essential Service such as this will not be subject to future privatisation attempts, for example by the new Premier? Would you welcome a Public or State Banking System based on the one Australia had run very successfully during & after WW2 whereby it, not the user, pays for all capital works for the benefit of the people rather than being restricted by an ever-reducing budget allocation? We have a vast coastline with many a great spot for a desalination plant to be built & run... what are the main obstacles in this approach, so we need not depend so much on the Murray River as a water source, with all the agricultural run-off thanks to upstream irrigated farmers?
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        • Admin Commented Andrew Coulson over 1 year ago
          Hi justfruit4me, thanks again for the questions. SA Water has a well-established governance model that is embedded in legislation.Further information on the model and the role and functions of the SA Water Board, the Minister and the Government of South Australia are provided in SA Water’s Annual Report (see p43) and in the ‘About us’ section of our website. Visit the annual reports here: https://www.sawater.com.au/about-us/annual-reports SA Water does engage contractors to perform some elements of our business activities, however no elements of the business are privatised. Through the SA government SA Water is wholly owned by the people of South Australia.Hope that helps. Please note that whilst we will try and answer all your questions about the SA Water business and processes (I will get answers to your fluoride questions soon) this website is currently being used to ask our customers about future services so they can be part of developing our next business plan. A survey will go live in April as part of this process which I encourage you to fill out. I would also encourage you, that if you have further general enquiries about the water treatment process, fluoride and the business please don't hesitate to contact us through sawater.com.au where you can be linked to appropriate staff. Andrew@SAWater
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          • justfruit4me over 1 year ago
            Many thanks for your time in clearing up some of these issues. I'm looking forward to the survey in April & welcome the opportunity for customers to have a say in future services (such as...?).