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Frequently asked questions

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Why is this work happening?
To support housing growth and maintain reliable services, we’re upgrading and expanding our water and wastewater infrastructure. As part of the State Government’s Housing Roadmap we’re investing $1.5 billion over the next 4 years to grow and expand our networks to enable an estimated 40,000 homes to be built across South Australia, while ensuring reliable services for everyone. This investment will help ensure our pipes, pump stations, tanks and treatment facilities can keep pace with growing demand – now and into the future.

What will happen during construction?
Our work may generate some noise and dust while we’re working on site. There may be changes to local traffic conditions to ensure the safety of our crews and the community. We’ll provide advance notice to help minimise disruption for residents, businesses, road users and others in the area.

What’s the purpose of the construction site that’s been set up nearby?
The construction site is a temporary project compound for offices, staff amenities, storing machinery and construction materials. Once the project is complete, the land will be restored to its previous use.

How will this work affect traffic?
To safely undertake this essential work, there will be detours and local traffic management in place. We’re committed to reducing impacts on road users as much as possible by, where possible:

  • Scheduling activities outside of peak times.

  • Minimising temporary road and lane closures.

  • Conducting works at night.

  • Using trenchless construction methods such as micro-tunnelling – a quicker and less disruptive option.

  • Providing advanced notice so traveller can plan their journey around works.

  • At times, traffic management will remain in place, even if no work is actively happening at that moment.

Will I still be able to access my property and the shops during construction?
You will be able to access your property and the shops while work is happening. If there are any changes to property access, you will be notified in advance. On some occasions, temporary driveways and entrances will be set up to ensure accessibility.

What happens to roads and footpaths after our works?
We work closely with the local council and follow all required reinstatement obligations, as outlined in the Water Industry Act 2012, to reinstate the parts of the road, footpath or the environment directly impacted by our works.

This can involve:

  • Temporarily reinstating at the end of each shift to keep the area safe and accessible.

  • Performing full reinstatement once the project – or parts of the project – are complete and all pipes and infrastructure are tested.

  • Completing tasks like resurfacing, paving, concrete work, or revegetation, depending on what was impacted.

Timeframes for reinstatement can vary depending on the size and complexity of the project, but we always aim to complete it as soon as it’s safe and practical to do so.

Will the works affect my bin collection?
If there are any access issues on bin collection days, we will notify you beforehand with alternative arrangements.

What if an emergency services vehicle needs to get through the works?
We work closely with emergency services to advise them of the road closures and ensure they’re able to make alternative plans.


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Why is this work happening?
To support housing growth and maintain reliable services, we’re upgrading and expanding our water and wastewater infrastructure. As part of the State Government’s Housing Roadmap we’re investing $1.5 billion over the next 4 years to grow and expand our networks to enable an estimated 40,000 homes to be built across South Australia, while ensuring reliable services for everyone. This investment will help ensure our pipes, pump stations, tanks and treatment facilities can keep pace with growing demand – now and into the future.

What will happen during construction?
Our work may generate some noise and dust while we’re working on site. There may be changes to local traffic conditions to ensure the safety of our crews and the community. We’ll provide advance notice to help minimise disruption for residents, businesses, road users and others in the area.

What’s the purpose of the construction site that’s been set up nearby?
The construction site is a temporary project compound for offices, staff amenities, storing machinery and construction materials. Once the project is complete, the land will be restored to its previous use.

How will this work affect traffic?
To safely undertake this essential work, there will be detours and local traffic management in place. We’re committed to reducing impacts on road users as much as possible by, where possible:

  • Scheduling activities outside of peak times.

  • Minimising temporary road and lane closures.

  • Conducting works at night.

  • Using trenchless construction methods such as micro-tunnelling – a quicker and less disruptive option.

  • Providing advanced notice so traveller can plan their journey around works.

  • At times, traffic management will remain in place, even if no work is actively happening at that moment.

Will I still be able to access my property and the shops during construction?
You will be able to access your property and the shops while work is happening. If there are any changes to property access, you will be notified in advance. On some occasions, temporary driveways and entrances will be set up to ensure accessibility.

What happens to roads and footpaths after our works?
We work closely with the local council and follow all required reinstatement obligations, as outlined in the Water Industry Act 2012, to reinstate the parts of the road, footpath or the environment directly impacted by our works.

This can involve:

  • Temporarily reinstating at the end of each shift to keep the area safe and accessible.

  • Performing full reinstatement once the project – or parts of the project – are complete and all pipes and infrastructure are tested.

  • Completing tasks like resurfacing, paving, concrete work, or revegetation, depending on what was impacted.

Timeframes for reinstatement can vary depending on the size and complexity of the project, but we always aim to complete it as soon as it’s safe and practical to do so.

Will the works affect my bin collection?
If there are any access issues on bin collection days, we will notify you beforehand with alternative arrangements.

What if an emergency services vehicle needs to get through the works?
We work closely with emergency services to advise them of the road closures and ensure they’re able to make alternative plans.


Go back to the project home page

Page published: 15 Jul 2025, 09:43 AM