Planning for 2024 - 2028

Every four years, feedback from our customers helps inform our investment proposal submitted to the Essential Services Commission of South Australia (ESCOSA).

We are now planning for proposed investments from 2024 to 2028 and our proposal will outline the revenue required to operate and invest in our business to deliver the services our customers value and expect.


How to get involved and stay informed

  1. Register or Sign In
  2. Have your say by taking our short surveys about:

Every four years, feedback from our customers helps inform our investment proposal submitted to the Essential Services Commission of South Australia (ESCOSA).

We are now planning for proposed investments from 2024 to 2028 and our proposal will outline the revenue required to operate and invest in our business to deliver the services our customers value and expect.


How to get involved and stay informed

  1. Register or Sign In
  2. Have your say by taking our short surveys about:
  • We're constantly repairing and renewing our water and sewerage networks, while growing them to service new and expanding suburbs.

    To maintain reliable water services now and in the future, much of our network will need upgrading soon

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  • Providing a great customer experience is about making things easier for you. We believe that investing in improved technology will deliver benefits such as a more personalised communications and understanding of water use, automatic leak detection, prevention of water loss and high bills, and improved responsiveness to water interruptions.

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  • Our climate is changing and forecasts indicate we will be living in a hotter, drier climate in the future. Water is central to our growth and prosperity, and demand on our existing water supplies is increasing. Forecasts indicate that we will face a shortfall of available water in the future unless we invest in new water sources. To address these challenges we are exploring all options to secure enough water now and into the future.

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  • With current global conditions accelerating inflation, the cost of delivering water and wastewater services to our customers is also rising.

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  • Did you know we are one of the state’s largest landowners and biggest users of electricity? We have goals to reduce our greenhouse gas emissions and innovate to reduce waste and make the most of the materials and resources we use to deliver water services. We are also continuing to invest in 10 large-scale revegetation sites across South Australia which will deliver significant environmental benefits.  

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Page last updated: 24 Jun 2022, 01:11 PM