Customer Working Group dives deep

Our new Customer Working Group met last Saturday (3 March) for the second time this year to further explore the ‘ins and outs’ of our business. Formed to help us develop our Regulatory Business Proposal (RBP) for 2020-24, the group gives our customers an opportunity to have their say and contribute to our business plan.

Group members were recruited by an independent company to ensure they had no connection to our business aside from being a customer. The 22 members represent the diversity of our customers including home owners, tenants and business owners from metro and regional areas, who are responsible for paying all or part of a water bill.

The group will test and analyse results of our What matters to you? study, which will test customers’ priorities for different levels of service and investments to 2024. They will be involved in a number of engagement phases of the RBP, playing a part in reviewing proposals, providing feedback on key components and endorsing the final plan.

At the last session the group learnt about our assets, water quality, and how we manage our business, including governance, and communications and engagement with our customers. Five external presenters provided the group a broad overview of our role throughout the wider community. Presenters from the South Australian Council of Social Service, Council on the Ageing, Business SA, Uniting Communities and Multicultural Communities Council of South Australia gave presentations and then formed a panel for a question and answer session with the group.

Thank you to everyone who is participating.

(Photo: CEO of Multicultural Communities Council of SA Helena Kyriazopoulos presents to the Customer Working Group)