Talking water with our customers

Safe, clean water; reliable services; and the importance of environmental protection were among the themes that got people talking when 91 customers took part in our metro area customer engagement forums last week.

Participants were chosen to represent a cross-section of local demographics, and take part in group discussions, real-time polls, plus question and answer sessions.

Five more Water Talks forums are being held across the State over coming weeks to explore customer views and help inform our 2020-2024 Regulatory Business Proposal.

“It’s important our business planning reflects our customers’ priorities and the best way to achieve this is through constructive two-way conversation," said Senior Manager Community Engagement Matt Bonnett.

“We had really productive and valuable conversations, with the participants generously sharing their time and opinions."

"We’re building from a strong base, with more than 5000 customers across the State already completing surveys during the past year about our core services, water quality and their satisfaction with our customer service.

“During the next stages of our engagement program we’ll move to more in-depth explorations where we test customers’ priorities for different levels of service and discretionary investments by presenting them with a range of options that have different outcomes and bill impacts.”

If you're interested in learning more about our Water Talks program, visit

Categories: Customer Session, CBD, Adelaide
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